Legal

Refund Policy

Last Updated: October 5, 2025

This Refund Policy describes how MKT Rugs handles returns, replacements, and cancellations for bespoke natural-fibre carpets-most wholesale programmes are made-to-order with documented approvals, so refunds apply only in the limited factory-defect or freight-exception scenarios detailed below.

Refunds

All sales are final. Refunds are only considered in exceptional cases where MKT Rugs authorizes a return for defective products.

Returns

Buyers must pay for return shipping. After inspection, refunds may take 30–90 days to process.

Cancellations

Confirmed orders cannot be cancelled. Exceptional cancellations may incur a 30% fee. Custom orders are non-cancellable.

Contact

Email: contact@mktrugs.com